Refund Policy

1. Try Before You Buy (Private Alpha)

Sideprobe is currently available in Private Alpha. During this phase, all approved users receive complimentary access via promotional coupon codes and direct invites. We encourage you to test Sideprobe thoroughly during the alpha period to ensure it fits your interview workflow and runs smoothly on your Mac before commercial sales launch.

2. 14-Day Full Refund Window

For all commercial license purchases, if Sideprobe does not meet your expectations for any reason, you are entitled to request a 100% full refund within 14 days of purchase.

This policy applies to all standard license purchases. No explanations or justifications are required.

3. How to Request a Refund

Requesting a refund is straightforward. Simply contact our support team using either of the following methods:

• Email hello@sideprobe.ai from (or mentioning) the email address you used at checkout.
• Reply directly to your Stripe receipt email or license delivery confirmation.
• Include your order reference number or license key to help us locate your transaction instantly.

4. Processing Time & License Deactivation

Once we receive your request, we initiate the refund immediately through Stripe.

Stripe credits the amount back to your original payment method (credit card, debit card, or supported digital wallet). Funds typically appear in your account within 5 to 10 business days, depending on your bank's processing timelines.

Upon completion of the refund, the associated license key is automatically deactivated.

5. Billing Disputes & Chargebacks

If you notice an unexpected charge or billing error, please contact us directly at hello@sideprobe.ai before filing a formal dispute with your bank or credit card issuer.

We can resolve billing issues and process direct refunds significantly faster than standard bank chargeback processes, which often take weeks to resolve.

6. Technical Assistance After 14 Days

If you experience a critical issue after the 14-day window — such as a reproducible software defect we cannot fix or an incompatibility resulting from a major macOS update — please reach out to us.

We review exceptional circumstances fairly on a case-by-case basis because our priority is maintaining trust with founders and researchers.

7. Customer Support Response SLA

Our customer service team handles all billing and refund inquiries directly via email at hello@sideprobe.ai. We commit to responding to all customer support inquiries within 24 to 48 business hours.